FAQs
This page provides information about DHX Laser products, ordering, and support. It addresses common questions related to laser and microneedling consumables, select replacement parts, and essential system supplies.
If you need additional assistance or have a question not covered here, our team is available at support@dhxlaser.com
FAQs
What does DHX Laser supply?
DHX Laser supplies laser and microneedling consumables used in professional clinical settings. We also carry a curated selection of commonly required replacement parts and essential system supplies, including chiller fluid and drain kits.
Our focus is on products clinics order repeatedly as part of ongoing operations.
Who do you work with?
We work with med spas, aesthetic clinics, and clinical operators nationwide. Our customers range from independent practices to multi-location operations.
Why are your prices lower than other suppliers?
Our pricing reflects our operational efficiency and a focused supply model. By prioritizing repeat ordering, streamlined sourcing, and efficient fulfillment, we are able to offer industry-leading pricing without compromising reliability or service.
Are the products you sell compatible with my system?
We supply products used with leading laser and microneedling systems. If you have questions about compatibility before ordering, our team can help confirm the correct item for your system.
Do you stock parts as well as consumables?
Yes. In addition to consumables, we carry select replacement parts and accessories that clinics commonly need.
Where are you located?
DHX Laser is headquartered in Charleston, South Carolina, and serves clinics across the United States.
How quickly do orders ship?
Orders are processed efficiently and shipped from U.S. inventory. Shipping times vary by product and destination but typically ship out within 24 hours. A tracking number will be sent via email.
Can I place repeat or bulk orders?
Yes. Many of our customers place recurring orders. Our ordering process is designed to support repeat purchasing and consistent supply.
Do you offer a VIP program?
Yes. Registered VIP members receive preferred pricing, early access to select promotions, and updates on product availability and DHX Laser events.
How can I contact support?
Our team is available to assist with product questions, compatibility confirmation, and ordering support. Contact information is available on our Contact page.